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Loan Servicing Associate I

Department: Loan Servicing
Reports to: Loan Operations Officer
Supervises: None
Status: Non-exempt
Location(s): Sanford, ME

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. We look forward to having you join our team!

This position is responsible the review of all consumer loan documentation and tracking of any documentation exceptions, set-up loans to the Core system, some knowledge of regulatory compliance, quote payoffs, handle the renewal of UCC, and termination of vehicle titles.

Job Requirements:

  • Up to two years’ experience in a loan servicing environment.
  • Set-up all consumer loans to the Core system and verify documentation for accuracy and track any exceptions.
  • Ability to multi-task, flexibility, and a team player.
  • Possess strong computer and communication skills such as Microsoft Office, Word, and Excel.
  • Excellent customer service skills with both internal and external customers.
  • Ability to meet deadlines and prioritize job functions.

Specific Job Functions:

  • Set up new Consumer and Retail loans to Core System and complete a quality control review of the file.
  • Process Saturday loan payments.
  • Quote loan payoffs and calculate adequate discharge, UCCs, and fees.
  • Assist with the sales, remittance, and reporting of secondary market loans with some understanding of the secondary market requirements.
  • Review and mail commercial and consumer bills.
  • Process mortgage discharges, paid notes and terminate UCCs with Secretary of States.
  • Understand, support, adhere to bank’s policies and procedures for both state and federal regulations.
  • Willingness to take on additional duties when required.

This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

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