Partners Bank’s Response to COVID-19 – 2020/2021
Update Directory
- February 25, 2021 – Partners Bank to Reopen Branches March 1
- November 19, 2020 – Partners Bank to Move Branch Services to Appointment Only and Expanded Drive-Up Banking
- June 15, 2020 – All Branches Open, New Guidelines, & Extended Drive-Up Services
- June 4, 2020 – Partners Bank Announces Reopening Plan
- May 20, 2020 – Small Business Administration Payroll Protection Plan Loan Forgiveness Application
- April 6, 2020 – Banking Resource Guide
- March 17. 2020 – Drive-up only banking
Update: February 25
Regular walk-in service at all Partners Bank branches will resume on Monday, March 1st during our normal business hours Monday through Friday. Saturdays will remain as drive-up only with extended services for all branches. This includes:
- Opening New Accounts
- Loan Applications
- Debit Cards
- Cash Advances
- Notary
- And more – just ask!
If you need to meet with a Customer Service Representative, Mortgage Consultant, or Commercial Lender, we encourage you to still call in advance and make an appointment to reduce any gatherings or waiting in the lobbies. To schedule an appointment, please contact us at 1-888-226-5747.
For a full list of our branch locations and hours of operation, click here.
Continued Guidelines:
To keep all our customers and staff safe when inside our branch locations, we have continued to adhere to the recommended safety precautions by the CDC, OSHA, and the State. Continued measures include:
- Plexiglass shields at every teller station and every desk.
- Additional cleaning protocols for areas that are used often.
- Hand sanitizer at entrances, exits, and throughout the lobby.
- In branches with multiple entrances, we will be limiting access to the lobbies as needed.
- Customers and Employees will wear masks. Customers will not be allowed inside the branch without one.
- Customers may be asked to pull down masks as needed for identification purposes.
- We will be limiting the number of customers in the lobby at any given time.
- All brochures, magazines, coffee, or water from the lobbies as well as deposit and withdrawal slips from the check writing tables are still removed for fewer touch points.
- Our staff will be filling out the slips for you at the teller line.
Seating remains limited from the waiting areas.
Additional Options:
Our online and mobile banking features are available 24/7, including access to mobile check deposit, bill pay, transfer of funds, and more. If you are not already registered for online banking, you can do so by visiting our website. In addition, our mobile app is available on the Apple App Store or Google Play Store. Please keep in mind, you must be registered for Partners Bank online banking before proceeding with the mobile app. As always, our ATMs and night deposit boxes are available 24/7. We continue to regularly follow our regimen of disinfecting all touch points throughout the bank.
Furthermore, if you are in need of opening a new deposit account, we encourage you to do so online and our staff members will follow-up with you to ensure you are set up and ready to go.
We appreciate your patience and understanding as we all continue to try and find the proper path for a healthier future. We will always be committed to meeting your financial needs. For any additional updates, please be sure to visit our website or our Facebook page for the most up-to-date information.
We look forward to seeing you all in the branches again!
Update: November 19
As the nation continues to battle the COVID-19 pandemic, with cases on the rise in Maine and New Hampshire, Partners Bank remains committed to the health and safety of both our customers and employees. Beginning Monday, November 23, all Partners Bank branches will take the precautionary step of offering expanded services at our drive-up windows and appointment-only service in our lobbies.
We want to play our part in helping minimize the risk of exposure, while still providing the customer service you deserve for your banking needs. If you need to make an appointment at any of our branches for services that cannot be conducted at our drive-up windows, whether it be for safe deposit box access, all lending needs, new account opening, etc., please contact your nearest branch to do so.
Our online and mobile banking features are available 24/7, including access to mobile check deposit, bill pay, transfer of funds, and more. If you are not already registered for online banking, you can do so by visiting our website. In addition, our mobile app is available on the Apple App Store or Google Play Store. Please keep in mind, you must be registered for Partners Bank online banking before proceeding with the mobile app. As always, our ATMs and night deposit boxes are available 24/7. We continue to regularly follow our regimen of disinfecting all touch points throughout the bank.
Furthermore, if you are in need of opening a new deposit account, we encourage you to do so online and our staff members will follow-up with you to ensure you are set up and ready to go.
We appreciate your patience and understanding as we all continue to try and find the proper path for a healthier future. We will always be committed to meeting your financial needs. For any additional updates, please be sure to visit our website or our Facebook page for the most up-to-date information.
Brighter days are ahead, and I believe working together will get us there.
My sincerest regards,
Blaine A. Boudreau
President & CEO, Partners Bank
Update: June 15
All of our branches are now open for regular business. We will be practicing social distancing and will be requiring all staff members to wear masks. We ask that customers please wear a mask when entering any of our branches. We also have new guidelines in place to protect both our customers and staff. Click here to view these guidelines. Our drive-up will continue to offer extended services, including:
- Opening New Accounts
- Loan Applications
- Debit Cards
- Cash Advances
- Notary
- And more – just ask!
Update: June 4
To keep our staff and customers safe inside our branches, we will be opening our branches with staggered services available starting June 8th. On June 15th, all our branches will be open for regular business. See the details below.
Drive-up only banking will continue at all our locations during regular business hours with extended services, including:
- Opening New Accounts
- Loan Applications
- Debit Cards
- Cash Advances
- Notary
- And more – just ask!
Starting June 8th
| Location |
Monday – Friday | Saturday |
|
Regular walk-in service is available for these locations during regular business hours. Click here for a list of hours and locations.
Drive-up only banking will continue to be open with extended services. |
Drive-up only banking with extended services. |
All other branches will be open by appointment only Monday through Friday, while Saturdays will remain as drive-up only with extended services. Please call 1-888-226-5747 for more information.
Starting June 15th
| Location | Monday – Friday | Saturday |
| All Branches
|
All branch locations will be open for regular business during regular hours. | Drive-up only banking with extended services. |
New Guidelines
To keep all our customers and staff safe when inside our branch locations, we have made several changes that are recommended by the CDC, OSHA, or the State. As guidelines change, we will update our procedures.
- Plexiglass shields at every teller station and every desk.
- Additional cleaning protocols for areas that are used often.
- Hand sanitizer at entrances, exits, and throughout the lobby.
- In branches with multiple entrances, we will be limiting access to the lobbies as needed.
- Customers and Employees will wear masks.
- Customers may be asked to pull down masks as needed for identification purposes.
- We will be limiting the number of customers in the lobby at any given time.
- You will notice we are removing all pens, brochures, magazines, coffee, and water from the lobbies as well as deposit and withdrawal slips from the check writing tables.
- Our staff will be filling out the slips for you at the teller line.
- We will be removing some of the seating from the waiting areas.
Update: May 20
Small Business Administration Payroll Protection Plan Loan Forgiveness Application
The SBA has distributed the application that PPP Loan borrowers must complete for forgiveness of the PPP Loan. This application is for customers who received a loan through this program at Partners Bank. The borrower must complete this application as directed in these instructions and submit it to Partners Bank to the lender that worked on your account.
The application has the following components: (1) the PPP Loan Forgiveness Calculation Form; (2) PPP Schedule A; (3) the PPP Schedule A Worksheet; and (4) the (optional) PPP Borrower Demographic Information Form. All Borrowers must submit (1) and (2) to the lender that worked on your account at Partners Bank. For further questions, please contact your lender directly or call Partners Bank at 1-888-226-5747. The SBA is expected to provide further guidance on this application. Once that information becomes available, we will provide that information here.
Update: April 6th
We continue to monitor the situation and operate our branches as drive-through only banking and through our electronic banking channels. Our hours of operation will remain the same at this time.
Where do I go for my banking needs during the pandemic?
Ways to continue banking while practicing social distancing.
| What do I need? | Where do I go? |
| Money Withdrawal |
|
| Check Deposit |
|
| Apply for a Loan |
|
| Loan Payment |
|
| Card Services (Lost or Stolen) |
|
| Check Balance |
|
| Transfer Funds |
|
| Order Checks |
|
| Bank Access | Banking needs that cannot be conducted through the drive-up window, such as safe deposit box access, retail and commercial lending needs, new account opening, etc., will require making an appointment. To make an appointment, contact your local branch. |
| General Questions | For all other questions, please call 207-324-2285 or 1-888-226-5747. |
Loan Payment Relief Programs
These unprecedented times are a source of growing challenges and financial hardships for many. We have relief options available for Partners Bank customers to help provide support and alleviate stress while we work through this together.
For more information on payment options, including the SBA Payroll Protection Plan, contact your local branch.
What we’re doing to ensure your safety and the safety of our staff.
- All locations have an enhanced cleaning process, including frequent wiping down of counters.
- Customers and employees are encouraged to practice social distancing at branches, leaving six feet of space between them at all times.
- We have hand sanitation stations at all branches and encourage employees to follow the CDC recommendations.
Stay Informed
Be on the Lookout for Scams! With more people at home anxiously checking the news, email and website, scams are unfortunately on the rise. Don’t give out any private information. If you don’t know where a communication came from, delete it or hang up.
As the situation continues to evolve, we will continue to update this page along with our Facebook and Instagram sites to keep you informed.
Additional Websites with Information regarding COVID-19
- The CDC’s Information Page
- The World Health Organization’s website for tips and resources about how to protect yourself.
Partners Bank Will Weather This Storm
Partners Bank is well capitalized and in good financial shape to ride out the economic situation that stemmed from the COVID-19 pandemic. During social distancing measures, you still have access to the bank via drive-up, debit cards, and online and mobile banking. Your deposits remain insured by the FDIC and although the way you access the bank has changed for now, you should continue to do your banking as your normally would.
All of us at Partners Bank remain steadfast in our resolve to help everyone get through this together.
Update: March 17th
Due to the fast-moving nature of the COVID-19 outbreak and the need to continually protect the health and well-being of our customers, our employees, and the greater communities we serve, Partners Bank has decided to move to drive-through only banking, closing access to all branch lobbies. This will become effective end-of-day today, March 17, 2020.
We ask that you remain patient with our staff as we make this transition. Banking needs that cannot be conducted through the drive-up window, such as safe deposit box access, retail and commercial lending needs, new account opening, etc., will be accommodated via an appointment system. To make an appointment at any of our offices, please contact us at 207-324-2285 or 1-888-226-5747. Our hours of operation will remain the same at this time.
You may also make deposits using mobile check deposit or in the night deposit at any of our branches at any time. We will process mobile check and night drop deposits regularly throughout the day. If you need access to cash, our ATMs are available 24/7. Rest assured; the ATM keypads are disinfected regularly.
We appreciate your patience with this change to how we deliver service, but these extraordinary times call for us to take these measures. We are fully committed to continuing to meet the financial needs of our customers during this time, and we encourage our customers to utilize our online and mobile banking channels to conduct their banking needs wherever possible. If you aren’t enrolled in Online Banking, now is the perfect time to get started. Just follow the prompts to enroll. As always, please contact us if you have any questions.
We will all get through this together.
My sincerest regards,
Blaine A. Boudreau
President & CEO, Partners Bank