Upgrade to Partners Bank Online Banking – Digital One Flex

Online Banking will soon have a more modern, streamlined look.  These updates will be happening in stages over the coming weeks.

What’s new?

• Responsive. A clean and modern look for Online Banking which can now be used on any device – desktop, laptop, tablet, or mobile.
• Modern. A contemporary user interface that’s designed to be more intuitive and easier to use with fewer user actions needed.
• User-centric. Streamlined workflows and improved navigation will help you increase your productivity and simplify administration.
• Improved password management with graphic aids and actionable feedback.

What’s staying the same?

Your account information and login credentials have not changed. This upgrade will happen automatically, seamlessly, and without additional cost to you.

PLEASE NOTE:

• Mobile App Users: This update does not affect the Mobile App.
• Microsoft Internet Explorer is no longer a supported web browser. You will need to use one of the following browers:  Microsoft Edge, Google Chrome™, Mozilla Firefox®, or Apple Safari®.

Details on the upgrade follow.  For additional information contact our Customer Service Center at 1-888-226-5747.

This Upgrade is Modern and Responsive

This new upgrade to Online Banking has a sleek, updated interface that works on your desktop, laptop, tablet or cell— giving you freedom to do your banking wherever and whenever.

Next-generation Authentication

We’re using the latest authentication technology to continue to keep your online sessions safe and secure. Because of this, you may be prompted to confirm your identity through a one-time PIN when you first sign-on to Digital One Flex after the upgrade.

Updated Menus

For brevity and efficiency, some menu options are changed. Money Movement menu is renamed Move Money. Statements is renamed Documents. Contact Us is renamed Secure Messaging. User Information is renamed Self Administration. Forms is renamed Service Requests which is now a separate tab on the Secure Messaging page.

Account Overview

The Account Overview page is the first page you’ll see after signing on to Digital One Flex. This page offers three distinct formats that are designed to give you the best view of your accounts, depending how many entitled accounts you have and whether you’re a retail or corporate customer.

Card/Tile View – Retail

Each account is presented as a card/tile that includes balance information with links to related tasks at the bottom of the card/tile.

You can change to the list view by clicking the list view icon .

List View – Retail

Each account is presented as a row in a table that includes balance information with links to related tasks on the right end of the row.

You can change to the card view by clicking the card view icon .

DOWNLOAD REQUESTS

Access completed and pending download transaction requests on the same page where you submit your requests.

SELF ADMINISTRATION

The User Information page is renamed Self Administration. Use this page to manage your password, email, telephone numbers, and username.

Alerts

Your contact information and alert quiet time can be viewed and changed via the Show Contact Information link at the top of the page. Conversely, the information can be hidden by clicking the Hide Contact Information link. A Yes/No slide button allows you to easily subscribe to or unsubscribe from certain alerts.

Secure Messaging

The Secure Messaging page is separated into the following tabs: Compose, Incoming, Sent, Contact Information, Archived, and Service Requests.

Use Compose to reach out to us about any of your Digital One Flex questions or concerns. Use Incoming to view any of the messages we’ve sent to you. Use Sent to view any of the messages you’ve sent to us. The Archived tab includes any of the messages from us that you’ve chosen to keep. The Contact Information tab is where you’ll find our contact information. Service Requests (formerly Forms) is where you’ll go to access forms for things like changing your address, order checks, and so on.

CONTACT US

If you have any questions or concerns about this upgrade in Online Banking to your Digital One Flex experience, please call 1-888-226-5747 or email [email protected].