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Person writing down dates on September 2024 Calendar. Highlighting Friday, September 6, Saturday, September 7, and Sunday, September 8 for technology upgrade days

Partners Bank Technology Upgrade Coming Soon!

Mark Your Calendars for September 6-8, 2024

Partners Bank is gearing up for some important technology updates.  Please mark your calendars with the following dates when we will be closed and services may be affected during this essential upgrade.

Services that WILL BE OFFLINE during Technology Upgrade Weekend

Friday, September 6, thru Sunday, September 8

    • ATMs WILL BE OFFLINE during the technology upgrade. To make deposits during this time, we strongly encourage you to use our Night Deposit service.
      • ATMs will be back online as soon as our technology partners have completed the upgrade.
    • Mobile and Online Banking WILL NOT BE AVAILABLE as of 6:00 pm on Thursday, September 5th.
      • We will be online again the morning of Monday, September 9th.
      • To log in the first time, your User ID will be the same and your temporary password will be the last 4-digits of your social security number.

Saturday, September 7

    • BRANCHES CLOSED All Partners Bank branch locations will be closed on this day.
    • Our Customer Care Center will be available via telephone for extended hours that Saturday, from 8:15am to 5:00pm.
    • All Branches will re-open on Monday, September 9th, during regular business hours.

Services that WILL CONTINUE TO WORK during this period

    • Debit Cards and ATM Cards WILL CONTINUE to work during the technology upgrade.
      • All cards and PINs will stay the same.
    • Telephone Banking WILL BE AVAILABLE during the technology upgrade.
        • Your balance and account activity will be as of September 5th and will not reflect transactions between September 6th-September 8th.
        • On Monday, September 9th, we will be online with a new Telephone Banking system.
    • The Night Deposit Box WILL BE AVAILABLE through technology upgrade weekend. Transactions will be posted when the Bank re-opens on Monday, September 9th.

 

Have Questions Now?

Partners Bank Customer Care Center is ready to answer any questions you may have.  Give us a call or stop by a local branch during normal business hours to learn more.

  • As noted earlier, our branches will be closed on Saturday, September 7; however, our Custome Care Center will be available that Saturday from 8:15am to 5:00pm.

For up-to-date information on what is happening during this upgrade, visit this page on our website – we will be posting updates as they come up.

 

Why is Partners Bank Upgrading?

Partners Bank is updating our technology to enhance our services and product offerings and ultimately provide a better overall banking experience for our customers. These updates are part of our ongoing commitment to serving you better as The Bank That Listens.  We apologize for any inconvenience caused by this upgrade weekend and appreciate your understanding.

 

Tips to Prepare for Partners Bank Technology Upgrade

Plan Ahead

  • Plan any deposits, withdrawals, automated payments or banking needs in advance of the upgrade weekend so our team can assist you.
  • eStatements – Print or download your most recent statement before the upgrade.
  • Partners Bank ATMs will be offline that weekend; however our Night Depository will be available for deposits and your Debit Cards and ATM Cards will continue to work for withdrawals or purchases.
  • Account Information – Make sure we have your current phone number and email address on file. (Online Banking users must have a current phone number on file in order to complete our new security protocols when logging in.)

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What You Need to Know

After Technology Upgrade Weekend

Account Numbers

All account numbers will remain the same.

Your Statements

The look of our deposit and loan statements and notices will change.  However, they will still contain the same information.

  • Going forward checking, savings and money market accounts will receive a statement at the end of every month.  You will receive multiple statements for 2024: one as of September 5th and one as of September 30th.  This is a function of the technology upgrade and will not affect your account balances.
  • eStatement customers will receive a printed statement for account activity as of September 5th because online banking will be unavailable.

Fee Schedule

As part of the technology upgrade, we reviewed and updated our fee schedule.  Changes will take affect on Friday, September 6.

September 2024 Calendar Highlighting Friday, September 6, Saturday, September 7, and Sunday, September 8 for technology upgrade days

Save these key dates in your calendar!

September 6, September 7, September 8

Partners Bank is excited to be making some key technology upgrades in 2024. We look to provide the best quality products to our valued customers. During these upgrades there may be some lapse in service availability. We encourage customers to mark these dates down, prepare banking needs in advance, and give our customer care center a call for any questions that may arise.