Technology Upgrade — Frequently Asked Questions (FAQs)
Don’t see what you’re looking for? Contact our Customer Care Center today to learn more about the Partners Bank Technology Upgrade.
- The first time you log in after the Technology Upgrade, our new Online Banking System will have updated security settings which may affect the accounts that are visible on your first login. If your list of accounts differs from what you have seen in the past, please call us at 1-888-226-5747.
Partners Bank Online and Mobile Banking system has been updated as part of our Technology Upgrade. To log in for the first time after the upgrade, go to Technology Upgrade Online & Mobile Banking page.
- All Partners Bank Automated Teller Machines (ATMs) are back online after the Technology Upgrade.
During the Technology Upgrade, access to your account info may not be have been available using your ATM or Debit Cards. This issue has been resolved. We apologize for any inconvenience.
After the Technology Upgrade weekend, all Mobile and Online Banking users will need to download a new app. Please go to the Technology Upgrade Online and Mobile Banking page for more info. For questions or concerns please contact our Partners Bank Customer Care Center.
Partners Bank Customer Care Center is ready to answer any questions you may have.
Give us a call or stop by a local branch during normal business hours to learn more.
- For up-to-date information on what has changed, go to the Technology Upgrade page of our website.
- Contact the Partners Bank Customer Care Center Today!
Partners Bank updated our technology to enhance our services and product offerings and ultimately provide a better overall banking experience for our customers. These updates are part of our ongoing commitment to serving you better as The Bank That Listens. We apologize for any inconvenience caused by this upgrade process and appreciate your understanding.
Online and Mobile Banking
Our Online and Mobile Banking services have changed to provide a more modern and seamless experience regardless of the device you use.
- The first time you log in, you will use your existing Username and the last 4 digits of your social security number as your temporary password.
- You will be required to change your password
- Your login will be verified with additional authentication.
- Our new Online Banking system has updated security settings which may affect the accounts that are visible on your first login. If your list of accounts differs from what you have seen in the past, please contact us.
Your Statements
The look of our deposit and loan statements and notices have changed. However, they still contain the same information.
- Going forward checking, savings and money market accounts will receive a statement at the end of every month. You received multiple statements for 2024: one as of September 5th and one as of September 30th. This is a function of the technology upgrade and will not affect your account balances.
- eStatement customers will receive a printed statement for account activity as of September 5th because Online Banking will be unavailable.
Account Numbers
All account numbers remained the same.
Paper Checks
All paper checks remained the same, no need to re-order new ones.
The Bank That Listens
We are still The Bank That listens and we encourage you to contact us with any questions you may have via our Customer Care Center or visit one of our local branches.